A Virtual Assistant (VA) is a remote professional who provides support to businesses and individuals. They work from their own location, using digital tools to assist with various tasks, enhancing efficiency and flexibility for their clients.

Hiring a Virtual Assistant offers several benefits:
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- Cost Savings: You only pay for the time and services you need, avoiding the costs associated with full-time employees.
- Increased Productivity: VAs handle routine tasks, allowing you to focus on core business activities.
- Flexibility: VAs can work on a variety of tasks and adapt to your changing needs.
- Access to Expertise: VAs often have specialised skills in areas such as marketing, IT, and administration.
- Scalability: You can easily scale up or down based on your workload.

We use a variety of communication tools to suit your preferences, including email, phone calls, video conferencing (e.g., Zoom, Skype), and messaging apps (e.g., Slack, Microsoft Teams). Additionally, we can collaborate through project management software like Trello, to keep tasks organised and ensure seamless communication. We are flexible and will adapt to whatever works best for you, with regular updates and check-ins to keep everything on track.

You can hire us for one-off projects of any size, with a minimum time charge of just one hour. We also offer monthly subscription plans that can be tailored to your specific needs. If your requirements change, our plans are flexible to accommodate that. Subscriptions can be cancelled at any time with 30 days' notice. We are committed to providing support that fits your unique situation, whether it’s for short-term tasks or ongoing assistance.

Our subscription plans are examples to get you started; if you need more, we can create a customised plan tailored to your needs. Contact us to discuss your requirements, and we'll make it work for your business. If we can't provide the service, we’ll connect you with the right expert.

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If you exceed your subscription hours, we’ll transition to our hourly rate for the additional time and notify you as you approach your monthly limit so you can plan accordingly. While unused hours don’t roll over, you can provide us with a list of non-urgent tasks to handle if there’s time left. This way, we ensure every hour is utilised effectively.

On Toast VAs are typically available from 8am to 6pm (NZ Time), Monday to Friday. However, we are flexible and happy to accommodate your needs if you require assistance outside of these hours. Our goal is to provide support that fits seamlessly into your schedule.

We provide regular reports detailing progress and hours worked. Using shared project management tools, you can monitor tasks at your convenience. Additionally, we schedule regular meetings to ensure everything is on track and aligned with your goals. Our focus is on clear communication to keep you updated every step of the way.